Setting up emails on your iPhone, iPad or Android device.

The guide below shows you how to set up your email accounts on your mobile or tablet devices. The instructions below are based on an iPhone, but the process is exactly the same for iPad, and very similar for Android.

1. Open settings.

2. Click ‘Mail, Contacts, Calendars’

3. Once inside, all of the email account set up on your phone will be displayed. At the bottom of this list click ‘Add Account’.

4. On the next page you need to choose the email account provider. As your emails are hosted on our server click ‘Other’ at the bottom of the list.

5. At the top of the next page click ‘Add Mail Account’.

6.  On this page you will be asked to enter 4 piece of information. Here is what each section means, and what you need to enter.

Your name: The name you enter here is the name that will appear as the ‘sender’ in your recipients emails. If you leave it blank your email address will be used by default, but we recommend using your company name if it is a business email address. If it’s a personal email account for an employee of the business you could use ‘John – XYZ Company’.

Email: Enter the email address we have set up for you.

Password: This is the password we have provided you with.

Description: This is the name of the mailbox as it will appear in your phone. For example you could use ‘Work emails’ or ‘XYZ Company emails’. Recipients will never see the description you give your mailbox, it’s just for your reference.

The most common reason people have trouble setting up their emails on their device is because of misspelt email addresses and passwords. Make sure that everything is entered correctly!

Once you’ve entered all of your details tap ‘Next’ in the top right corner. Your device will then contact our server to check the email account. This can take a few minutes so be patient. If your device cannot find the email account, please start again from scratch making sure to enter the all of the details correctly.

If after multiple tries you can’t get in, drop us an email and we will help you out.

7. Once your email address has been found you will be taken to the next page. Make sure that ‘IMAP’ is the selected option at the top of the page. IMAP means that your emails will be stored on the server, where as POP means they will be stored locally on your device (this isn’t very useful if you use more than 1 device, or it get’s lost!). Because of this, we always suggest using IMAP on all of your devices.

Name, Email and Description should already be filled out on this page. If they are not, please fill them in as you did on the previous page.

8. Scroll down to the next box titled ‘Incoming Mail Sever’. Please carefully enter the following details in this section:

Host Name:

User: Enter the email address we have given you here.

Password: Enter your password here.

9. Once this is complete, scroll down to the next box ‘Outgoing Mail Server’. Enter the same details here as you did for the Incoming Mail Server. Those details again are:

Host Name:

User: Enter the email address we have given you here.

Password: Enter your password here.

We hate to go on about it – but 99% of the time our client’s have trouble setting up emails is due to information entered incorrectly. If it doesn’t work the first time please give it another go being careful to enter the information correctly. If it still doesn’t work, feel free to email us.

10. Once you’ve entered all of the details for the Incoming and Outgoing Mail Servers click ‘Next’ in the top right corner and you’re done! Your device will authorise the account with our server and you will be ready to send emails to your hearts content. It can take a couple of minutes to authorise so hold tight. If it does fail your device will let you know that something has gone wrong. Once the account has been set up, open your Mail app and refresh the feed.


If you do require assistance setting up your email’s please do get in touch and we can go through the process together.

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